Support
Need a hand with BTR AMP? Start with the common questions below, or get in touch.
Contact us
Email support@btrlabs.com and we’ll get back to you. The team is known for being responsive.
Common questions
How large of a library can BTR AMP handle?
BTR AMP is built for big collections. Tens of thousands of songs across thousands of albums and artists stay fast and responsive — many users run libraries of 50,000+ tracks without lag.
What are custom tabs and how do they work?
Custom tabs let you build your own navigation. Create a tab for any slice of your library — a genre, a decade, a set of artists, your live recordings — and arrange them however you browse. Your tabs even carry over to CarPlay.
Is BTR AMP a subscription app?
You can use BTR AMP for free. Pro unlocks the full feature set — $1.99/week, $3.99/month, or $19.99/year — and there is a one-time $59.99 lifetime option if you would rather not subscribe.
Does my custom organization sync to CarPlay?
Yes. The custom tabs and layouts you set up appear in CarPlay, so your car screen matches how you organize music everywhere else.
Can I import my existing library?
Yes. BTR AMP works with your music regardless of where you bought it or what format it is in. Bring in your existing files and play them offline, anywhere.
What audio formats are supported?
BTR AMP plays a huge range of formats — MP3, M4A, M4B, MP4, AAC, FLAC, ALAC, AIFF, DSD (up to DSD1024), APE, MPC, TTA, WV, OGG Opus, OGG Vorbis — plus M3U playlist files. That covers lossless, lossy, and hi-res audio at 96kHz/24-bit and beyond, and each track shows its exact codec details (e.g. “FLAC 2933kbps · 96kHz · 24-bit”). More formats are on the way.
Does BTR AMP play DSD files?
Yes. BTR AMP plays every DSD rate from DSD64 up to DSD1024 — any valid DSF file plays. Output is bit-perfect DoP to compatible USB DACs (up to DSD256, the iOS hardware ceiling) or automatic high-quality PCM conversion on any other output, with settings you can tune per output device. DSD playback is a Pro feature.
What if I don’t like it?
Download and try it free. If Pro is not for you, subscriptions can be cancelled anytime, and one-time purchases are covered by the App Store’s standard refund process.